Hwang, who is usually cooking in the kitchen, was waiting to greet the customer. 18, at around 4:45 p.m., a man knocked on the door of the restaurant and gave the name on the order. “I thought it must be because of the holiday season.” “I was so grateful for the business,” she said. But Hwang, happy to receive such a large order, wasn’t alarmed. She texted the customer directly and he didn’t respond. Hwang noticed the customer did not include his vehicle information (make and model of the car) on the order form, her standard procedure since switching exclusively to curbside takeout and delivery during the pandemic. The order was placed through the Tock platform for pickup on Nov. The meals were elaborate and each included a galbijjim and oxtail tray, spicy beef japchae and a beef short rib rice cake soup. It was one of the largest orders Hwang had ever received. 10, when a customer placed an online order for four “meat lovers” combo meals. One of the worst incidents for Spoon by H happened on Nov. Some people are scamming restaurateurs with fraudulent credit cards, while others request refunds, claiming they never received part or all of an order. Scammers are taking advantage of restaurants that have prioritized safety over in-person security measures such as checking driver’s licenses and manually swiping credit cards. Spoon by H is one of a growing number of Los Angeles restaurants dealing with customers attempting new ways to dine and dash during the pandemic. “We’re losing money to these issues, despite all the evidence we provide.” “We lost orders, time, precious ingredients, and the problems accumulated to the point where we just couldn’t stay in business anymore,” she said. The restaurant was bleeding money and she was spending hours on the phone with the people behind the apps, trying to dispute the chargebacks. Business had been slow since the start of the pandemic, but last summer, Hwang said, she started to notice more people disputing charges and claiming missing items through delivery apps. Spoon by H, Yoonjin Hwang’s celebrated Korean restaurant in Fairfax, is closing.
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